Things returned on the basis of 2001. 29 June. Lithuanian Minister of Economy No. 217 on the return and exchange approval of the rules.
Returned object must be fully completed. For complete its recruiting and packaging responsible you. If the object is not fully completed and properly packed, we don‘t accept the item. Beautifying screens or touch screens (digitaizers), all of the protective film should not be peeled off and unable to be repeeled.
Items must be returned in the packaging in which it was delivered. The packaging must be intact, clean, properly prepared and packaged.
You are returning the goods with your transport.
When the returned defective product, we commit to take the product and replace it with a similar product. In the case where we do not have a similar product, we will refund you money.
If the above conditions are met, spare parts are given a 3-month warranty, for all other goods given 12 months warranty. Good quality goods are not accepted.
Please keep in mind, that the final product is tested and has to pass a quality check just before the customer receives it, therefore there is little space for error at this point.
1. If you’re reselling the product we advise you to check it before sending it out to your client and as well we recommend you to inform your clients of our return policy.
2. If you are unsatisfied with the product it can be returned on these terms:
The product must be unused and in the original packaging, it was received. The product can not be damaged by you or third party willingly or unwillingly, we only take responsibility for damage to the product during the manufacturing process.
3. We take care handling our product and so should you, every precaution should be taken to ensure there will be no damage to the product while being delivered or moved from one place to another, we are happy to advise you on packaging and handling. We do not take any responsibility for damage to the product, which occurs on its travel time.
When returning an item, the faults, if any must be marked and named. You can mark the faults with a marker on the protective packaging of the product, if not the received.
4. After receiving the product back, our quality check team will test and check if the product wasn’t replaced or damaged and only then it can be replaced or refunded depending on the time and workload the process could take up to 3 weeks.